Frequently Asked Questions

Absolutely! It’s actually quite common, our boxes are used by Bay Area moving companies frequently, and it will save you money. You won’t have to pay inflated cardboard box prices from your moving company, or pay your movers $50 an hour to assemble the cardboard boxes before they can start packing. We’ll drop everything off before the movers arrive, allowing your mover to start packing and moving right away – saving you on the hourly labor rate.

Most customers reserve their boxes 1-2 weeks before their move to ensure everything is reserved, but we also accommodate next-day deliveries as well. Please call us about same-day deliveries at (408) 428-1100.

We rent or sell almost all the moving boxes and moving supplies you’ll need for your move. Our moving supplies include: moving boxes, moving dollies, wardrobe boxes, hand trucks, lifting straps, and packing supplies like packing paper, bubble wrap, and packing labels.

Complete rental packages start at $99 delivered, and we pay the sales tax on all rental items. For detailed pricing on the moving box packages, please see our pricing page. For more information on moving supplies, please see our moving supplies page. We’re also happy to come up with a custom moving package to fit your needs within the San Francisco area. Just use the form on our contact page or give us a call at (408) 428-1100.

Brute Boxes are generously sized, but small enough to be easily handled either by hand, on our rolling dolly, or with our hand trucks. The outside box dimensions are 27.2″ in length, 16.6″ in width and 12.5″ high, with a total capacity of 2.5 cubic feet. Simply put – they fit a lot of stuff!

Brute Box Moving is currently serving more than 60 cities in the greater San Francisco Bay Area. Please see our locations page to see if we’re serving your zip code. Not sure if our services have expanded, or want a quote on a custom moving package? Just give us a call at (408) 428-1100 or use the handy form on our contact page to get more information. We’re always happy to hear from you.

When placing your order you select the drop off and pick up times that work for you. We’ll send you an email confirming your order, and we’ll contact you the day before your scheduled drop off or pick up to confirm the exact arrival time so you’re never left in the dark. You can also contact us if you have questions.

Please contact us. if you need to cancel your order or to arrange for a different drop off or pickup date and time. We understand that life sometimes throws curve-balls and we’re happy to either work out a different schedule or to cancel an order entirely. For a total refund, cancellations must be made a full 48 hours prior to the earliest original requested drop off date and time. We reserve the right to levy a 25% charge for orders cancelled without 48 hours’ notice.

You can pay with your credit/debit card online using our secure checkout or we can take your payment information over the phone. All transactions are processed securely through Stripe.

Absolutely – keeping your goods clean is a top priority and we understand your need for cleanliness and safety. We take pride in our services and in ensuring that our green moving boxes are thoroughly sanitized before they are sent on to a new customer. After each move, all boxes are thoroughly sanitized inside and out.

Sadly, we don’t support long-distance moves at this time, although we’re not ruling it out in the future. Because we’re a local company, there is simply no way to return moving boxes from more distant areas of the state or the country. Please see our locations page for more information on the areas we serve.

No, we do not offer moving services, but we’ll gladly provide a recommendation of movers we trust. Drop us a line or give us a call.

No problem at all! Just let us know how many more moving boxes you need, as well as any additional packing supplies or moving equipment, and we’ll deliver them ASAP. Additional boxes are charged based on the package price difference, plus an additional delivery fee of $25.

You bet. We’re happy to help clear your space so you can move in. Just contact us and we’ll coordinate a time to pick everything up.

That would really make us sad. We understand that your time is valuable, and take every precaution to ensure that we’re there on time for deliveries. We only ask that you take the same consideration for our time. If you don’t show up for a scheduled pick up or drop off, there will be an additional fee of $25 for each additional drop off or pick up required.

Sorry, but no. While we’re happy to provide you with any number of moving boxes and packing supplies you might need, once they’re in your hands, that’s all we can do. The best advice is to plan correctly to ensure you order the right quantity of boxes and supplies. Be sure to read our pricing details page for suggestions on how many boxes to order. You can always give us a call if you’re really unsure how many boxes you should order.

Sorry, no, we don’t offer discounts on early returns. We’ve reserved the moving boxes and moving supplies for you for the full rental period.

Yes, someone should be at your chosen drop off point to take delivery of your moving boxes and packing supplies. You or your representative will also need to be present when we return to pick up your Brute Box moving boxes. Either the renter or an authorized signer over the age of 18 needs to be present for both the drop off and pick up of the moving boxes and moving supplies.

Yes, you can designate any one of a number of individuals to be present, so long as they meet the required criteria. You can authorize someone over the age of 18 to sign for your Brute Box delivery. They will be signing the delivery paperwork on your behalf and ensuring the order is accurate. Make sure the individual signing for delivery knows exactly what was ordered so they can go over the delivery with our representative and sign off on the paperwork in confidence.

Standard delivery of our moving boxes and packing supplies is to a ground floor address or a ground floor elevator. Drop off or pick ups locations with stairs will require an additional fee of $0.25 per box.